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Urban Outfitters

Sales assistant                                                                                                         London (United - Kingdom)

December 2004 - September 2005

Urban Outfitters

An American company settled since 1998 in the United - Kingdom, selling its home brand & designers's brand of womenswear, menswear & houseware through 6 shops (3 in London) and expected to open 3 new stores across Europe within the end of the year.


My route within the company 

I started in december 2004 for Christmas & sales period as sales assistant for the High street Kensington branch. I didn't have previous experience in retail. 6 months later, I got promoted as Register Aid. Later on, this position provided me the opportunity to be in charge of the customers mail orders. The womenswear department manager asked me to assist her on the vintage section and occasionally, I supported the team leader when she was off.


  • Customer service : "best customer service of the month" (April 2005)



> Example of personal initiative : proposition of a badge notifying the foreign languages

    spoken by staff members in order to provide a more efficient customer service. Accepted 

    by the store manager who discussed the creation of such a badge with the head office.

  • Register aid : returns, mark out, mark down, etc.

  • Responsible of the customer mail orders : receiving orders, follows-up telephonic, contact with banks, packaging, post office.

> I had to manage a 100% increase within two weeks & created a standard form


  • Responsible of the women vintage section : stock check, replenishment, support visual merchandising, loss prevention, brand standards, staff training.

  Skills used & developped  
  • Working under pressure

  • Improved my customer service and how to handle difficult customers

  • Sales skills

  • Provide trainings and presentation to my co-workers